D-Tools

Service Call statuses and how they work on D-Tools Cloud

Service Call statuses

Keeping track of Service Calls to improve service levels

How to assign a technician and schedule the service call

How to reopen a service call when a customer reports that the issue persists

How to cancel a service call before it is scheduled

Viewing the Service Call schedule of your field technicians

How to notify the customer about the scheduled service call

How to add or update the labor hours and charges for the service call in the Office user view

How to add labor charges for After-Hours Service and Excess Hours in the service call

How to add the default Truck Roll fee and Drive Time fee in the work summary of the service call

How to waive off labor charges for free service calls

How to manage the replacement of products in the Office User view

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Track the progress of all tickets related to your company.

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