D-Tools

Working on service calls in the Field User view

Technician views for service calls

How to use Repair Product workflow and add repaired products to the service call log

How to use Replace Product workflow to add replacement products to the call log, request product availability, and schedule a return visit

How to use Additional Product Used workflow to add new products and accessories installed on the call to the call log

How to add labor time manually for a service call

How to obtain a sign-off from the customer upon completing the service call

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