D-Tools

Working on service calls in the Field User view

Technician views for service calls

Working on a service call

How to use Repair Product workflow and add repaired products to the service call log

Repair Product workflow

How to use Replace Product workflow to add replacement products to the call log, request product availability, and schedule a return visit

Replace Product workflow

How to use Additional Product Used workflow to add new products and accessories installed on the call to the call log

Additional Product Used workflow

How to add labor time manually for a service call

Adding labor time manually

How to obtain a sign-off from the customer upon completing the service call

Obtaining a sign-off from the customer

Ashok P

Service Technician Views

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