The following are the FAQs about the customer support that D-Tools offers for the D-Tools Payments solution.
Q: What kind of customer support does D-Tools offer for D-Tools Payments?
A: Cloud has built-in features on the D-Tools Payments > Payment Settings page under Settings to request support related to the D-Tools Payments functionality.
You also have the option to use email, phone, and live chat to contact our support team.
Check out this article for more details.
Q: How are chargeback disputes handled when using D-Tools Payments?
D-Tools will provide end-to-end support for handling and resolving chargeback disputes.
D-Tools will email you the transaction and customer details of the chargeback.
You are expected to collect all required evidence relevant to the reason for the chargeback and email it to paymentsupport@d-tools.com.
D-Tools will contest the chargeback on your behalf using the evidence you provide and help you win it if the chargeback is unwarranted.
D-Tools will update you on the progress of the disputed chargeback. Once the chargeback is won or lost, D-Tools will inform you of the outcome and the next steps.
Check out this collection of FAQs related to handling chargebacks.