The following are the FAQs about the Service Plan functionality.
Q: How many types of service plans can I create on Cloud?
A: Currently, you can have two types of service plans:
Service agreements to provide repair and replacement services.
Monitoring agreements to provide various types of monitoring services.
Q: What factors contribute to the pricing of a service plan?
A: Pricing is a crucial aspect of a service plan. Pricing can make or break opportunities to extend sales for your company.
General coverage
Cloud has an “Included Service Calls” feature you will want to include in every plan. This will cap the service to a fixed number of calls or hours, with a provision for additional service calls or hours at an added cost.
With just the Included Service Calls feature, the Base price for a plan should factor in the labor charges for the capped service calls or hours.
For example, if your labor charges are $50 an hour and you plan to cap the service at 10 calls of 2 hours each per month, the base price should be at least $1000 a month.
Additional coverage
Pricing also comes from the labor cost of other features you use in a service plan.
Check out this article for more details.
Q: Can I sell a standalone service plan without it being a part of a project?
A: Yes, you can sell a standalone service plan by adding the plan to a "Service Opportunity" and sending out a proposal to the customer.
Check out this article for more details.