Service Management introduces some new Service-related user permissions on Cloud. The following are the permissions.
*Sales representatives will require the "Create and manage service plans" permission if they want to edit the Service Plan when adding it to a Quote.
Existing User Groups
By default, users in the built-in "Administrator" user group are assigned all the Services-related permissions. Users in the built-in "User" group are not assigned Services-related permissions.
If you want to assign Services-related permissions to your custom user groups, click "Edit" for the user group, and this will open the modal with the permissions. Enable the required Services-related permissions.
New User Groups
If you want a new team to manage services, click "New user group," enable the required Services-related permissions, and add users to the new group.