Cloud can automatically track time spent on a call by calculating the time duration between when you click “Begin” on the call tile and when you click “Finish Job.” If you track time this way, throughout the process of analyzing and fixing issues and updating the call log, the total call duration can be considered the labor time for the call.
However, if you want to be in the Field user view only to update the call log, the call duration will not reflect the total labor time on the call. In such cases, you can manually update the labor time for the call when updating the work summary of the call.
Once you click “Finish Job,” you will see the work summary of the call. Below the checklist, you will find the Call Duration" tile, which displays the time spent updating the call log.
Click "Call Duration," which will open a modal to add the labor type and time. You can add multiple labor type entries.
Click the back arrow in the top left corner to return to the work summary.
Also, if drive time is applicable, click the "Pencil" icon next to drive time and add the drive time in the work summary view of the call.