Skip to main content
Waiving off Labor charges for a call

Waiving off Labor charges for free service calls

Written by Ashok P
Updated over a week ago

When defining the “Included Service Calls” feature in a service plan, you have the option to provide service without any labor charges. For example, “Maximum of 2 service calls per month at no charge. Additional service calls are billed at a rate of $50 per call”.

By default, Cloud will add the labor charges for a call when the technician adds the labor type and hours. If the call falls under the free-calls limit, you will need to waive off the labor charges for the call.

To waive off labor:

  1. Go to the “Work Summary” tab in the call.

  2. Click “Labor Time,” and this will open the modal for labor.

  3. Click the 3-dot menu of a labor entry and click “Edit.”

  4. Select the ”Include in service contract” option. Now, labor for this entry will not be added to the payment request for the call.

*If there are multiple labor entries, you will need to select this option for all entries.

Did this answer your question?