Cloud has two options to factor in the travel charges incurred for a service call: "Truck Roll fee" and "Drive Time fee."
The truck roll fee is levied for using a transport vehicle to bring the products to the work site.
A drive time fee is levied for the time taken to drive to the work site. It is calculated as a multiple of the drive time rate per hour and the number of driving hours added for the call.
Define default fees
You have the option to set a default truck toll fee and a default drive time rate per hour under “Settings > Service > Mobilization.” You can also set tax rates for these fees if needed.
Add truck roll fee as a plan feature
Truck roll fee can also be added as a Service feature in the service plan.
If the truck roll fee feature exists for a contract, this takes precedence over the truck roll fee set under Settings, and all calls for the contract will use the fee set in the feature.
Update fees in the Office user view
Typically, the technician updates the drive time in the service call, and the drive time fee is added to the call log.
The truck roll fee is automatically added to the call log if you have a fee set under Settings or the contract has a service feature for the truck roll fee.
If needed, you can edit the truck rolled fee and drive time fee in the Office user view.
Edit the truck roll fee
Go to the "Work Summary" tab of the call, click the “Edit” icon for the truck roll fee, and change the fee and tax rate.
Edit the drive time fee
In the Work Summary tab, click the “Edit” icon for the drive time fee. Change the driving time, drive time rate per hour, and tax rate.