Typically, a technician will complete the call when the issues reported in the call log are fixed. This will move the call to the “Ready for Invoice” status.
If the issue resurfaces before you create the invoice for the call, you can reopen the call and request the technician to revisit and address the issue once again.
To reopen a call, go to the Call Details view and click “Mark as Open” in the lower-right corner.
