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Reopening a call

How to reopen a service call when a customer reports that the issue persists

Written by Ashok P
Updated over a week ago

Typically, a technician will complete the call when the issues reported in the call log are fixed. This will move the call to the “Ready for Payment Request” status.

If the issue resurfaces before you create the payment request for the call, you have the ability to reopen the call and request the technician to revisit and address the issue once again.

To reopen a call, go to the call details and click “Mark as Open” in the lower-right corner.

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