Typically, the technician adds the labor charges for the time spent resolving the issues reported in a service call. If, for some reason, the technician has not added labor charges, or if they need to be updated, you can update them in the Office user view.
It is good practice to confirm the labor hours for a call before sending the payment request. Cloud will lock the editing capabilities of a service call once the payment request is shared with the customer.
Go to the “Work Summary” tab of the service call. Here, you will see a row with all charges applied for the call. The labor charges will be under "Labor Time."
To add or update the labor charges, click the “Edit” icon for “Labor Time” and add or update the labor type and hours.
