First off, we are sorry that you have to report a Bug. Ensure that you use Mozilla Firefox and Google Chrome for D-Tools Cloud because it works best on these browsers.

Report the Bug

To report the bug:

  1. Click the Green Chat icon in the lower right corner.

  2. Start a new conversation and click “Report a bug”.

Chat with our Support team to explain the context of the bug.

Alternatively, you can create a Bug report document forehand and attach it to Chat.

See this for an example of a Bug report.

Bug Resolution

D-Tools provides resolutions for Bugs as quick Workarounds or Fixes that need code changes in D-Tools Cloud.

  • Workarounds are quick fixes we may provide in Chat or later via email.

  • Fixes that require code changes are made available as hotfixes regularly or with the next maintenance or mainline release.

Bug Report

You can use Microsoft Word or other authoring software to create the Bug report. At the minimum, include the following in the report.

  1. Date/Time (to the best of your knowledge) when the issue/error occurred.

  2. Detailed Steps to Replicate (STR) the bug in question. This includes precisely what page (quote, opportunities, etc.) you were on when the bug occurred and what buttons were clicked that led up to the issue/error.

  3. Detailed screenshot examples or screen recordings of the issue/error.

Note that the more information you provide in the Bug report, the quicker we can replicate and resolve the reported bug.

Here is an example of a Bug report:

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