Help channels and resources

How to contact us and get help for using D-Tools Cloud features

Written by Ashok P
Updated over a week ago

Everyone here at D-Tools is committed to providing you with all the help you need to fully utilize the D-Tools Cloud solution. We have the following channels for providing help.


The quickest way to get help is to use our in-app Chat. To access the Chat, while on Cloud, click on the Chat icon in the lower right-hand corner.

This will connect you to our Support team who will be happy to help you with best practices, troubleshoot issues, or simply answer your questions. You can also chat with us to let us know how we're doing.


If you don't feel like chatting, you can email us at and our Support team will follow up with you by email or phone.

Knowledge Base

If you don't want to contact us and simply want to read up on Cloud features, you can go to our Help Center. We have how-to articles, best practices, FAQs, and other in-depth information about Cloud.

Video Library

We host webinars on YouTube demonstrating new features added to Cloud and tips and tricks about how to use them effectively. You can access all our webinars here.

Our paid customers get email invites to the webinars. Another way of getting updates about webinars is by subscribing to our YouTube channel.

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