đš Important: This information is maintained by D-Tools and is separate from the Account Owner, users, and company information managed within D-Tools Cloud.
When Should I Update My Contacts?
You may need to update your contacts if:
Your billing or accounting contact has changed
Your company has hired a new administrator or decision-maker
An employee has left your organization
Email addresses have changed
Your company has been acquired or restructured
What Contacts Can Be Updated?
We can update the contacts we use for:
Subscription renewals
Billing and invoice communications
Account-related notifications
Customer Success outreach and account communications
How to Request an Update
To update your billing or account communication contacts, email cscloudteam@d-tools.com and include:
Your company name
The contact information that should be updated
The name, email address, and role of the new contact(s)
Our team will review your request and update our records as needed.
Need More Help?
If you're unsure who is currently listed for billing or account communications, contact your Account Manager or email cscloudteam@d-tools.com for assistance.