You can issue a refund for a transaction that has been deposited into your bank account. You can also refund the full or partial amount of the transaction to the payment method used for the transaction.
To issue a refund:
1/ Go to "Billing > Transactions" in the left navigation menu.
2/ Click the transaction and in the side panel, click the "Refund" button at the top.
3/ In the modal, select a reason and specify the amount.
4/ Click "Refund."
The following happens when you refund a transaction:
The Invoices tables, where the relevant invoice is shown, will show a "Refunded" or "Partially Refunded" status along with the amount refunded.
The invoice and its PDF will show the refunded amount, the date, and the time.
The Terms tables, where the payment term of the relevant invoice is shown, will show a "Not Invoiced" or "Partially Paid" status.