You can log time entries for time spent over a service call in the Office user view and the Field user view.
In the Office user view, Admins and Project Managers can log time entries for Field users.
In the Field user view, the Field users log the time entries for the calls they worked on.
In Office user view
To log a time entry for a service call in the Office user view:
1/ Go to "Time Entries" in the left navigation menu.
2/ Click "Add time entry" at the top right corner.
3/ Select "Service"
In the new modal, select the date(s), time, overtime options, service call, and labor type.
4/ Click "Add."
In Field user view
To log a time entry for a service call in the Field user view:
1/ Go to the "Hours" tab and click "Add time entry" in the top-right corner.
2/ Select "Service."
3/ In the new modal, select the date(s), time, overtime options, service call, and labor type.
4/ Click "Add" to add the time entry to the project.