A chargeback is an ACH or credit card transaction that is reversed after the customer disputes it.
When you use D-Tools Payments, you have full control over chargebacks made against you by your customers. You can contest and manage chargebacks from the Cloud UI.
D-Tools will email you about a chargeback. You can review the chargeback dispute on Cloud and provide the required documentation to contest it. D-Tools will contest the chargeback on your behalf and update you on its status on Cloud.
Once you receive the email about a chargeback, do the following:
1/ Go to "Billing > Chargebacks" in the left navigation menu.
2/ Click the "Action Required" tab, select the chargeback row, and submit the required documentation.
Check out this FAQ for the required documentation evidence based on the chargeback reason.
Once D-Tools verifies the documentation as sufficient, it will contest the chargeback. The chargeback will be visible under the "Processing" tab.
D-Tools will email you for clarifications or updates. Once the chargeback dispute is resolved, you will see the chargeback under the "Won" or "Lost" tabs.
The following screenshot shows how multiple chargebacks in different stages look under the "All" tab.
You can do the following on the Billing > Chargebacks page.
Click the "Refresh" icon to refresh the report.
Click the "Filters" icon and filter the report by the columns shown.
Click the "Export" icon to export the report for the current month, the previous month, or a custom date range.
Check out this article for more details.