You can log time entries for time spent over a service call in the Office User view and the Field User view.
In the Office User view, administrators and project managers can log time entries for Field users.
In the Field User view, the Field users log the time entries for the calls they worked on.
In the Office User view
To log a time entry for a service call in the Office User view:
1/ Go to "Time Entries" in the left navigation menu.
2/ Click "Add time entry" at the top right corner.
3/ Select "Service."
In the new modal, select the date(s), time, overtime and lunch options, service call, and labor type.
4/ Click "Add."
Here are few things you need to know about logging time entries:
You can also log the time entry for a service call from the Call Details view. In the "Work Summary" tab, click "Add time entry" in the Time Entries table.
The steps to add time entries are similar to those on the Time Entries page, except that you do not have to select a service call.
If you want to edit a time entry to associate it with a different project, labor type, or change other details, click the 3-dot menu of the time entry, update the time entry, and click "Save."
In the Field User view
To log a time entry for a service call in the Field User view:
1/ Go to the "Hours" tab and click the "Add" icon at the top.
2/ Select "Service," and click "Next."
3/ In the new modal, select the date(s), time, overtime options, service call, and labor type.
4/ Click "Add."